Terms

These terms explain how ordering, payment, delivery, returns and support work at AbdeenShop.

Shopping conditions

These terms explain the main conditions for shopping at AbdeenShop, including delivery, returns and support.

Delivery

Orders are prepared and sent to the delivery address entered during checkout. The available route, expected timing and shipping costs depend on the product and destination and are shown before payment.

Returns

Consumers may notify AbdeenShop of withdrawal within 14 days after delivery and then have 14 days to send the product back, unless a lawful exception applies.

Defective or wrong item

If an item is defective, damaged or delivered incorrectly, AbdeenShop remains the customer contact and provides an appropriate repair, replacement, refund or other lawful solution.

Withdrawal, returns and refunds

Notify AbdeenShop at info@abdeen.nl within 14 days after delivery if you want to withdraw from an eligible consumer purchase. Include your name and order number. Send the product within 14 days after that notice to: AbdeenShop Returns, Geuldal 152, 6718 NS Ede, The Netherlands.

For a voluntary change-of-mind return, the customer pays the direct tracked-postage rate charged by the chosen carrier to the Netherlands. The carrier shows the exact amount before the return label is purchased and AbdeenShop adds no handling fee. Do not send a return before receiving return instructions from AbdeenShop.

For a wrong, damaged or defective item, contact AbdeenShop before returning it and provide photos of the item, parcel and shipping label. AbdeenShop covers the necessary return method and arranges an appropriate repair, replacement or refund solution.

Refunds are issued through the original payment method within 14 days after the withdrawal notice. We may wait until the goods or proof of return are received. If the complete order is withdrawn, the standard outbound delivery charge is also refunded; an optional delivery upgrade is not.

The consumer may inspect a product as reasonably necessary. A reduction may apply for avoidable loss of value caused by handling beyond that inspection. Statutory exceptions can apply, including personalised products and sealed hygiene goods after their seal is broken. Mandatory local consumer rights always remain applicable.

Customer information

- Business and contact details are shown where legally required.
- Payment methods are shown clearly during checkout.
- Shipping costs and delivery timing are shown before payment.
- Return instructions and support steps are kept clear.
- Questions can be sent to info@abdeen.nl.

Seller and checkout

AbdeenShop is the store customers contact about products, orders, returns and complaints. Product selection, payment and destination-specific delivery information are completed in the connected checkout. The seller remains responsible for the customer support duties that apply under mandatory consumer law.

The dispatch route can vary by inventory and destination. The available delivery option, estimated timing and cost are shown before payment. AbdeenShop handles customer support, returns and complaints.

Registered business address: Geuldal 152, 6718 NS Ede, The Netherlands
Telephone: +31 6 42261192
Chamber of Commerce (KVK): 95364218
VAT ID: NL005147640B65
Customer support: info@abdeen.nl
Netherlands return address: Geuldal 152, 6718 NS Ede, The Netherlands