Terms and conditions
Last substantively reviewed on 31 July 2026.
1. Seller and contact
AbdeenShop is the seller and your point of contact for products, orders, delivery, returns, warranty and complaints.
Business and returns address: Geuldal 152, 6718 NS Ede, Netherlands. Chamber of Commerce: 95364218. VAT ID: NL005147640B65. Email: info@abdeen.nl. Phone: +31 6 42261192.
2. Offer and agreement
Only products marked as available can be placed in the cart and checkout. Price, main characteristics, availability and delivery are shown before payment.
The agreement is formed after payment is confirmed. An automatic receipt does not require AbdeenShop to fulfil an impossible or clearly incorrect order.
3. Prices and payment
Consumer prices are shown in euros and include applicable VAT. Any destination-specific tracked shipping charge is shown before payment.
Available payment methods and the final total are shown in the secure checkout. AbdeenShop does not store complete card details in the website code.
4. Delivery and tracking
Products from owned stock are dispatched from the Netherlands. ABDEEN Signature products are made after ordering by the stated production partner and shipped directly to the approved delivery country. The expected timeframe is shown before payment.
A delivery estimate is realistic but cannot guarantee that a carrier will not be delayed by force majeure. AbdeenShop provides support when a relevant delay occurs.
5. Cooling-off period and withdrawal
An EU consumer may withdraw from the agreement within 14 days after receipt without giving a reason, unless a statutory exception applies.
The statutory cooling-off right may not apply to a product made to the customer's chosen name or other personal specifications. This exception is stated clearly before payment. Rights relating to defects, damage or incorrect production remain fully applicable.
Use the clearly available online withdrawal function or send an unambiguous statement to info@abdeen.nl. After withdrawal, the product must be returned within 14 days.
6. Return costs and refunds
Direct return costs are paid by the consumer unless AbdeenShop delivered an incorrect, damaged or defective product, or confirms otherwise in writing.
After a valid withdrawal, AbdeenShop refunds the purchase payment within the statutory period. AbdeenShop may wait until the product is received or proof of return shipment is provided.
The consumer is liable only for diminished value caused by handling beyond what is necessary to assess the nature, characteristics and functioning of the product.
7. Warranty and complaints
A product must meet what the consumer can reasonably expect. Report a defective or incorrect product as soon as possible with the order number and a clear explanation. Photos may be required to assess the issue.
AbdeenShop assesses the appropriate statutory remedy, such as repair, replacement or refund. A complaint does not limit statutory consumer rights.